PB
Phili B

1 reviews | Active since Jan 2017

21 May 2020, 22:38

***** from Vodacom Employees affected my credit score

I have lost my patience with your organisation.

I have been going to your offices since the 8th of Feb 2019 and no one is willing to help me. The consultants I have been dealing with are not responding. I dont know how many emails I have sent to your ***** mail and no one is responding to any of my queries.

i learned that your staff sell ID numbers to ********** to upgrade our contracts without our knowledge. you cannot even tell me which staff did this and which phone they took. you went and cancelled my numbers without contacting me or letting me know. i received and sms the day you cancelled them saying my query was sorted only to find you were sending me to your legal. HOW IS IT SORTED WHEN MY NUMBERS SAY THEY NO LONGER EXIST.

if you dont contact me ASAP I will go to Ombudsman with this. I am tired.

0
Replies (3)
Vodacom
Vodacom's reply22 May 2020, 08:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PB
Phili B's update25 May 2020, 15:21
Reviewer Update
no one called me. I am still waiting. if I go to your offices right now in the state of mind I'm in, you will call cops on me. someone must call me immediately.
PB
Phili B's update29 May 2020, 10:56
Reviewer Update
call .t on ***