***** from Vodacom and unprofessional agents

Item: Vodacom
Rating: 1
Author: Sylvester M

Apparently, someone from a vodashop went into my account and activate some insurance for about 3 months and went in to deactivate it. Still waiting for explanation and refund. I just called Vodacom customer care to follow up on my query. I am convinced that the agent I was speaking to was under the influence of something and my query was not addressed at all. I asked simple questions and I was given unrelated answers......

Helpful (0)

Replies (3)

Vodacom's replyOfficial

12 Sept 2021, 15:36

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Sept 2021, 15:36

Official

Sylvester M's updateReviewer Update

13 Sept 2021, 12:27

Dear Vodacom

I still need an answer as to why did someone go into my account and active and insurance premium and deactivate afterwards without my knowledge?

Does this mean I am not safe with You?

Regards

Sylvester M's update13 Sept 2021, 12:27

Reviewer Update

Sylvester M's updateReviewer Update

21 Oct 2021, 19:19

Vodacom, I am still waiting for your response on the matter

Sylvester M's update21 Oct 2021, 19:19

Reviewer Update

Vodacom, I am still waiting for your response on the matter