1 reviews | Active since Jul 2018
***** from VODACOM
Good day, During the month of May, June and possibly July, I've had ********** activities added to my VODACOM bill. Despite me questioning the data usage for May, at the end of May, and requesting the data to be switched off in June, there has been data usage in June. The charges are for opera.com, lavamobi, Hungamamusic. I have never agreed to these subscriptions. The charges are in excess of R20000. This is theft and I will not leave this alone. I will take this further. I logged a query with VODACOM, I sent affidavits but still I've had no response from VODACOM. And to be still billed, despite requesting cancellation of data services is totall going against my consumer rights. VODACOM needs to reverse these ********** debits and prove to my where and when I subscribed to these Billings and where I agreed for my data services to be deactivated. It is totally unfair, as I have been a loyal customer for over 10 years.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
