***** FROM VODACOM

YOUR CONSULTANT PHONED ME IN JUNE 2016 TO DO AN UPGRADE, AS I WAS ON A MONTH-TO MONTH CONTRACT, DUE TO THE FACT THAT I DIDN'T UPGRADE MY CONTRACT WHEN IT ENDED IN FEBRUARY 2016.

I WAS TOLD EVERYTHING STAYS THE SAME ON MY CONTRACT, BUT THAT IT WILL BE FOR 2 YEARS AGAIN & I WON'T GET A NEW HANDSET, BUT THE AMOUNT IS A REDUCED AMOUNT FOR ONLY R249-00 P/M & THAT I WILL BE DOING THE EFT FOR THIS REDUCED AMOUNT FROM 2017/07/01. THAT MEANS THAT MY CLIP & ITEMISED BILLING IS INCLUDED, AS I ALWAYS HAD THAT ON MY ACCOUNT. SINCE END OF JULY 2017 YOU'VE BEEN BLOCKING MY ACCOUNT & I NEED TO STRUGGLE TO GET YOUR GUYS TO SORT IT OUT & I HAVE TO START SWEARING & SHOUTING LIKE A DRUNK **********, BEFORE ANYTHING GETS DONE. EMPTY PROMISES FROM YOUR CONSULTANTS: "WE WILL ADJUST THE ACCOUNT SO THAT THE SYSTEM DOESN'T BLOCK IT AGAIN, WE APOLOGISE, YOUR DEALING WITH ME NOW SO IT WILL DEFINITELY BE SORTED ETC, ETC, ETC!!!!!!

EVERYTIME I SPEAK TO A NEW CONSULTANT, ALL KINDS OF NEW BULL**** STORIES COMES UP!!!!

YOUR DEPARTMENTS BLAME EACH OTHER & I GET PUT ON HOLD TO GO THROUGH TO THE NEXT DEPARTMENT, IT STIL DOESN'T GET SORTED, AS MANAGERS ETC ARE NEVER AVAILABLE OR CONSULTANTS JUST CUT MY CALL WHILE HOLDING. THEN THE PROCESS STARTS AGAIN.

I HAVEN'T BEEN ABLE TO USE MY PHONE FOR 5 DAYS NOW & I HAVE HAD IT WITH VODACOM!!!!!!!

YOU ARE COSTING ME MONEY & A LOT OF IT, AS I CAN'T DO MY JOB LIKE I'M SUPPOSED TO!!!!

I CAN'T PHONE WHEN I HAVE AN EMERGENCY & IS ALONE AT HOME WITH MY BABY, BECAUSE YOU BLOCK MY PHONE AFTER YOU ARE THE **********!!!!

COMPLAINING ON FACEBOOK, DOESN'T HELP MUCH EITHER!!!!

THE ORIGINAL CONSULTANT THAT DID THE UPGRADE TELEPHONICALLY IN JUNE 2016, WAS APPARANTLY PUT IN A DISCIPLINARY, AS HE GAVE ME FALSE INFORMATION & THE MANAGER, SHEREEN OR SOMETHING (KZN), TOLD ME THAT IT WON'T HAPPEN AGAIN & THAT SHE IS SENDING THE CALL ETC TO THE NECESSARY DEPARTMENTS TO HAVE THE ACCOUNT ADJUSTED TO R249 P/M, AS IT IS NOT MY FAULT THAT THE CONSULTANT GAVE ME FALSE INFORMATION. IT IS 9.5 MONTHS LATER & YOU'VE BLOCKED MY ACCOUNT TWICE IN TWO WEEKS!!!!!!!!

SORT THIS OUT IMMEDIATELY, BECAUSE I WILL TELL EVERYBODY THAT I HAVEN'T TOLD YET, HOW BAD YOU ARE & THAT YOU HAVE NO IDEA HOW TO TREAT CLIENTS OR TO DO YOUR JOBS. YOU WILL BE LOOSING MORE TOP CLIENTS & I WILL NEVER REFER ANYBODY TO YOU EVER AGAIN!! I'M PART OF A HUGE CORPORATE COMPANY & DEAL WITH NUMEROUS CORPORATE OWNERS IN EVERY SECTOR ALL OVER SA.

I'LL BE IN TOUCH WITH THE OMBUDSMAN BY 15:05 TODAY