1 reviews | Active since Nov 2013
***** from Vodacom
<p>When trying to cancel an old data contract with Vodacom, I fould out that my data contract was *****elently upgraded in September 2015. Seems it was done online, according to the call centre agent I spoke to.</p> <p> </p> <p>Now they've placed the burden of proof on me to go to SAPS and get an affidavit that this wasn't at my request. Well done, Vodacom, for passing the buck! You have no proof that I requested this upgrade. I asked for the proof SO MANY TIMES over the course of the very lenghty telephone call to find out what on earth was going on! I don't care that you had a "system change" since this ********** upgrade! What I care about is the experience of you wasting my time and money.</p> <p> </p> <p>You can bet your bottom dollar that I'll be cancelling all other contracts with you as well, unless you plan to **********ly upgrade those as well before I get a chance?</p> <p> </p> <p>There are way to many better options for customers out there in this day and age to put up with ***** and horrible service!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom, two days after your official response and still no consultant has contacted me??? Extremely poor show!
Vodacom, two days after your official response and still no consultant has contacted me??? Extremely poor show!
It's now 17 February 207, and still no contact from Vodacom. Other than the bill for my **********ly upgraded cotract, of course...
It's now 17 February 207, and still no contact from Vodacom. Other than the bill for my **********ly upgraded cotract, of course...
I completed and presented Vodacom with a signed and stamped affidavit regarding the *****, no response or even confirmation that they'e looking into the matter!
I completed and presented Vodacom with a signed and stamped affidavit regarding the *****, no response or even confirmation that they'e looking into the matter!
