NM
Naphtalie M

1 reviews | Active since Oct 2018

24 Oct 2018, 16:26

***** from inside Job at Vodacom EC-1KRE-2U9K03.

It has been 3 months since Someone from Cape Town took two Cellphone Contracts in my Name(S9 and another phone) Vodacom failed to issue the documents the ********* used to get new cellphones and also failed to close the account and the ********* is enjoying the benefits of new cellphones even though i have reported the matter. today i have received another debit order of Cellphones that i don't even know ref EC-1KRE-2U9K03. Now my credit score is affected Hi Naphtalie

Yes 14Days has passed but its 14 working days The call is pending its not yet closed they still busy with it i advised when you where in store that 14 Working days is on the 22 October.If you want to do a followup Please Call 011 ********** that is Vodacom switch board and ask them to transfer you to the ***** Department. They will need your reference number EC-1KRE-2U9K03.

Regards Patricia

Patricia Nokwe Consultant: Corporate Stores Vodafone Global Enterprise

ABSA Towers North 161 Main Street, Johannesburg, 2001

Tel number: +27 11 ********** **********

The future is exciting. Ready?

0
Replies (3)
NM
Naphtalie M's update24 Oct 2018, 16:30
Reviewer Update
This is Very Disappointing, How can they issue S9 and another top cellphone to a ********** and i fail to understand how did they RICA the cellphone numbers without addresses and etc and why is Vodacom taking long to resolve this
Vodacom
Vodacom's reply24 Oct 2018, 18:19
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team
NM
Naphtalie M's update24 Oct 2018, 20:11
Reviewer Update
I'm am very disappointed how Vodacom have delayed and ignored to resolve this matter in time... my name and credit score have been affected because of this mess ....