***** ***** ***** *****

I have been a Vodacom customer for around 20 years! In July this year, I noticed my account had been upgraded without my consent and they had been taking over R1700 out of my account for an upgrade I didn't get!

I reported it straight away and was told on the 9th of July that the ***** department was looking into it.

I have messaged them every day since and keep getting responses thanking me for my patience and then nothing!

As they continued to take money out of my account I continued my messaging with no result! In September I was finally informed by Arlene Fredericks my case WAS NOT being looked into due to the fact I had not filled out ***** Claim forms (Although they told me in writing that it was being looked into back in July)

Since then I receive the same messages via Twitter, Facebook & email thanking me for my patience and saying my case is being looked into although I have explained my financial situation many times they will not help!

This month I will miss my bond, house insurance & levies payment due to the ***** committed by Vodacom and they simply don't care :)