*****!! *****!! *****!! 5 new sims on my account but no resolution

Out of sheer desperation I am writing this review hoping that it will amount to getting some sort of response from Vodacom. I upgraded my contract at the beginning of October only to realize a few days later 5 extra contracts(Smart S+) was registered against my name. I immediately phoned Vodacom and reported it, I was told to send a affidavit and copy of my ID to ********** which I did and received reference number EC-0C2U-18ITNX. I gave it the 5 working days as depicted in the mail but to my shock after speaking to some agent they have no record of my query so the agent(Mooketsi Nkaota) told me to send it directly to him - which I did. Needless to say we are 4 weeks down the line and nobody from the ***** department contacted me as promised. We are approaching the end of the month and Vodacom, I dare you to bill me the extra money these ********** accounts have racked up on my profile. Please send me the paperwork where I signed for these contracts, if you bill me, you will be *****ing my money and I promise you I will not leave it there.