1 reviews | Active since Jul 2012

16 May 2016, 13:13

***** ***** *****

<p> </p> <p> 2 weeks ago i took my Sony Experia Z3 in for repairs however when the Agent checked my phone they could not find the IMEI number on the phone and suggested that i rather report the phone ****** as the Tech team would not accept the Phone without the IMEI number visible. My phone does not open as it is a sealed phone so how can they see the IMEI number? Also I pay insurance every month so that if my phone breaks they can fix it and the IMEI number is attached to my sim so why can’t they just pull it from there to verify that the phone I have had for 2 years is the one I am having repaired. Lastly why would an agent advise me to rather report the phone ******??? That is *****!!!!</p>

0
Replies (4)
's update16 May 2016, 13:17
Reviewer Update
This is my 9th post and still no reply from vodacom!!!!!
Vodacom
Vodacom's reply17 May 2016, 05:28
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
's update26 May 2016, 08:44
Reviewer Update
it is now the 26 may can someone please call me
's update03 Jun 2016, 09:59
Reviewer Update

Finally fixing my phone but get told that they have the parts but there are more important phones they came in before me, its been almost 2 months that i have not had my dam phone because of VODACOM REPAIRS EASTGATE (011)616-778 can some just please FIX my phone already this is ridiculous !!!