1 reviews | Active since Nov 2016

18 Nov 2016, 10:11

***** *****

<p>my vodacom sim was somehow converted to an rmcs contract without my consent. i have beeen calling them since August to rectify and they still have not. all calls i recieve now are on private number and when i call vodacom they direct me to rmcs to rectify. i have been calling for 4 months now.but still my problem has not been resolved. they keep saying an agent will contact me till today no one has called me.</p> <p>VODACOM HOW DID THESE PEOPLE GET MY NUMBER BECAUSE THE SMS SEEMED TO HAVE BEEN COMING FROM YOU..</p>

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Replies (3)
Vodacom
Vodacom's reply18 Nov 2016, 10:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Nov 2016, 13:10
Official

Good Day Ms Buhle Bubu Mfenyana

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre

Best regards,

Vodacom
Vodacom's reply24 Nov 2016, 13:10
Official

Good Day Ms Buhle Bubu Mfenyana

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre

Best regards,