***** for Fools!

I would like to review the absolutely shocking service we have received relating to the accounts we have with Vodacom, SA's "leading network"!

This Saga has been going on for far too long now and is yet to be sorted out by Vodacom.

In July of 2017, Vodacom **********ly upgraded a dormant line on our account via telephone with someone other than the account holder. Said person began to ring up data charges in excess of R5000. We called to query the suspicious value on the account and were told that we upgraded the account via telephone. We assured them we did no such thing and requested the proof of the call as "all calls are recorded and monitored for training and quality assurance purposes". On top of that we requested that they please investigate as we suspect *****, and they are to please block this account in order to avoid any further charges on the account.

First off, they did not block the account and the perpetrator further rang up charges of R2300. Second, they blocked all the lines on our account until WE pay the outstanding money on the dormant account. So we, the Vodacom customers for 15 years, must pay for an account which Vodacom allowed to be **********ly upgraded with no consent of an actual account holder, whilst they investigate. Why must we pay for your mistake?

Furthermore, it is now February 2018. Vodacom has still failed to investigate the ***** on our account and continues to cut the other lines on our account off on a daily basis. No incoming or outgoing calls, no data and no messages. This effects our everyday business and our ability to earn a living. We have lost business because of it.

After over 70 calls to Vodacom, countless emails and about 7 separate visits to Vodaworld in Midrand, we have gotten no closer to resolving our problem. It has been nearly 8 months!!!! This is totally unacceptable!! The service has been nothing short of appalling! No one has an answer for us and we must always speak to this person or that person. Its never the right person. We would like an explanation and a resolution immediately or we will take our business elsewhere.

It seems you are only interested in Sales and not retention or after sales service. Why we stay loyal to company for so long is actually beyond me....we are just another number on the screen and as long as you get your column is green you don't care what happens in between.

Oh and if you want to call me to discuss this you cant. My line is cut off....AGAIN!!!!