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yolanda R

1 reviews | Active since Jan 2019

06 Feb 2019, 12:14

***** **** VODACOM CONTRACT ACCOUNT ON MY NAME

Hi

I am still waiting for someone to call me back with regards to ***** **** VODACOM CONTRACT ACCOUNT ON MY NAME , I paid my account of what I owe this month only, but the lady at Vodacom tells me I will go into credit bureau, for this as someone else is using the iPhone and not paying the R1917.08 and I will absolutely not pay for someone else ***** and *****ing and its on my name with my id number, this is absolute ******* for my credit to be black listed if Vodacom does not resolve this issue and clear my name I will put all this on social media and report it to Wendy Knowler, ecr.

Vodacom needs to not make it so easy for people to get phones and ***** other peoples identity and use it to *****, this is an inside job.

I have sent all the documents , so why has no one called to give me feedback???

0
Replies (2)
Vodacom
Vodacom's reply06 Feb 2019, 12:27
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply13 Feb 2019, 16:55
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team