***** ENABLERS

On Tuesday 01/12/2020, a ********** sim swap was done in my name by an unknown third party using my profile. Upon visiting their Centurion Mall outlet, it was confirmed that indeed a sim swap was authorized using my profile in Hatfield. Their consultant undertook to escalate the matter to their authorities for further engagement. I was advised that in most cases the ********* do the sim swap to access banking and other important accounts and rob people. Following their advice, I had to freeze my bank account and cancel my cards which is affecting my family immensely. We cannot transact as I am the breadwinner and did not have any cash available. On 02/12/2020 I received a call wherein I was informed that the sim swap was done by a lady who was erroneously loaded on my profile following a mistake by a VODACOM employee in 2017. They were going to engage the said lady and revert back to me, to no avail. Today, 03/12/2020, I ran out of petrol and went to refill only to realise when I was supposed to pay that I don't have access to my accounts and therefore unable to settle my bill. I had to call relatives to come out and pay the filling station so that I could get home. WHY SHOULD I SUFFER FOR VODACOM'S FAULT?