AH
Adrian H
1 reviews | Active since Dec 2010
22 Dec 2020, 12:14
***** !!!
I received a SMS warning from Vodacom that my account was hacked. Shortly after that I received a SMS telling me I had spent nearly R 2000 on a game. My phone was put under admin lock.
Shortly after I received an email from Vodacom: We have detected excessive usage on the number *** billing an amount of R3198.66 due to Google App store purchases."
I have rep**** to their email and called and emailed *** Have even spoke with ***** department.
ZERO FEEDBACK !!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Dec 2020, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2020, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AH
Adrian H's updateReviewer Update
05 Jan 2021, 06:48Ok. Their above reply that this matter will be addressed by the relevant office is absolute hogwash. I believe it is an automated response and no human ever looks at it. Also despite the fact that I have spoken to Vodacom helpdesk, and emailed ***** department.
My account is basically locked, was told to go to a store to resolve. 90 minutes at Cresta, problem persists. Called again, was promised a that a manager would be calling me back, nothing has happened, I am still awaiting a response.
***** money has been debited from my account. :-(
My account is basically locked, was told to go to a store to resolve. 90 minutes at Cresta, problem persists. Called again, was promised a that a manager would be calling me back, nothing has happened, I am still awaiting a response.
***** money has been debited from my account. :-(
AH
Adrian H's update05 Jan 2021, 06:48
Reviewer Update
Ok. Their above reply that this matter will be addressed by the relevant office is absolute hogwash. I believe it is an automated response and no human ever looks at it. Also despite the fact that I have spoken to Vodacom helpdesk, and emailed ***** department.
My account is basically locked, was told to go to a store to resolve. 90 minutes at Cresta, problem persists. Called again, was promised a that a manager would be calling me back, nothing has happened, I am still awaiting a response.
***** money has been debited from my account. :-(
My account is basically locked, was told to go to a store to resolve. 90 minutes at Cresta, problem persists. Called again, was promised a that a manager would be calling me back, nothing has happened, I am still awaiting a response.
***** money has been debited from my account. :-(
AH
Adrian H's updateReviewer Update
05 Mar 2021, 14:24 On 8 Jan 2021, 15:22 I rep**** to Vodacom:
"As I said: My account is basically locked, was told to go to a store to resolve. 90 minutes at Cresta, problem persists. Called again, was promised a that a manager would be calling me back, nothing has happened, I am still awaiting a response.
I wanted to upgrade one of my numbers and was told I cannot. I need to go to a store"
Went to Vodacom World, THE BIGGEST VODACOM SHOP IN ADRICA on 24/02/2021. Account is STILL in ***** status.
Have been a client for 23 years on this number, several before that. If I could cancel now I would cancel, ALL 5 my accounts.
Not ONCE has an actual person, let alone a manager responded to my query/issue, despite me having asked on numerous occasions for a manger to call me back.
"As I said: My account is basically locked, was told to go to a store to resolve. 90 minutes at Cresta, problem persists. Called again, was promised a that a manager would be calling me back, nothing has happened, I am still awaiting a response.
I wanted to upgrade one of my numbers and was told I cannot. I need to go to a store"
Went to Vodacom World, THE BIGGEST VODACOM SHOP IN ADRICA on 24/02/2021. Account is STILL in ***** status.
Have been a client for 23 years on this number, several before that. If I could cancel now I would cancel, ALL 5 my accounts.
Not ONCE has an actual person, let alone a manager responded to my query/issue, despite me having asked on numerous occasions for a manger to call me back.
AH
Adrian H's update05 Mar 2021, 14:24
Reviewer Update
On 8 Jan 2021, 15:22 I rep**** to Vodacom:
"As I said: My account is basically locked, was told to go to a store to resolve. 90 minutes at Cresta, problem persists. Called again, was promised a that a manager would be calling me back, nothing has happened, I am still awaiting a response.
I wanted to upgrade one of my numbers and was told I cannot. I need to go to a store"
Went to Vodacom World, THE BIGGEST VODACOM SHOP IN ADRICA on 24/02/2021. Account is STILL in ***** status.
Have been a client for 23 years on this number, several before that. If I could cancel now I would cancel, ALL 5 my accounts.
Not ONCE has an actual person, let alone a manager responded to my query/issue, despite me having asked on numerous occasions for a manger to call me back.
"As I said: My account is basically locked, was told to go to a store to resolve. 90 minutes at Cresta, problem persists. Called again, was promised a that a manager would be calling me back, nothing has happened, I am still awaiting a response.
I wanted to upgrade one of my numbers and was told I cannot. I need to go to a store"
Went to Vodacom World, THE BIGGEST VODACOM SHOP IN ADRICA on 24/02/2021. Account is STILL in ***** status.
Have been a client for 23 years on this number, several before that. If I could cancel now I would cancel, ALL 5 my accounts.
Not ONCE has an actual person, let alone a manager responded to my query/issue, despite me having asked on numerous occasions for a manger to call me back.
AH
Adrian H's updateReviewer Update
05 Mar 2021, 14:28Have now been cut off by Vodacom. They asked for a rating, I typed ZERO satisfaction. "Sorry we did not recognise your input". Tried several time, including putting a 1. Sorry please try again later.....
AH
Adrian H's update05 Mar 2021, 14:28
Reviewer Update
Have now been cut off by Vodacom. They asked for a rating, I typed ZERO satisfaction. "Sorry we did not recognise your input". Tried several time, including putting a 1. Sorry please try again later.....