FK
Firoz K
1 reviews | Active since Feb 2011
14 Feb 2023, 17:35
*****
Hi Vodacom. This is for you......In November 2022 some idiot took out a contract on my name with my banking details. i approched customer care and was tolk to contact the ***** department (no munber - only email). I was asked to go to SAPS and open a case and that I should send them all the info, which I did. A week later i received a mail stating that that contract was off my name. I rep**** to that mail asking them to put it in writing on their letterhead which did not happen yet they continue to debit my account. Can somebody form this company please contact me so that we can resolve this issue.
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Replies (3)
Vodacom's replyOfficial
15 Feb 2023, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Feb 2023, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FK
Firoz K's updateReviewer Update
16 Feb 2023, 14:13FYI....It has been over 24 hours and no calls received from Vodacom to resolve the issue. Where to from here????????????????????????/
FK
Firoz K's update16 Feb 2023, 14:13
Reviewer Update
FYI....It has been over 24 hours and no calls received from Vodacom to resolve the issue. Where to from here????????????????????????/
FK
Firoz K's updateReviewer Update
27 Feb 2023, 15:07So the matter is still not resolved and i get this............
Capital outstanding: R 9 599.71
Balance of subscription: R 11 112.61
Hardware balance: R 11 449.59
Total amount due: R 5 704.21
Outstanding Account Warning Letter Dear Vodacom Customer Purpose of the letter To inform you that the above mentioned Total amount due is outstanding and needs to be paid within the next 7 days. To avoid permanent • Payment of the outstanding balance must be paid immediately. disconnection •
Capital outstanding: R 9 599.71
Balance of subscription: R 11 112.61
Hardware balance: R 11 449.59
Total amount due: R 5 704.21
Outstanding Account Warning Letter Dear Vodacom Customer Purpose of the letter To inform you that the above mentioned Total amount due is outstanding and needs to be paid within the next 7 days. To avoid permanent • Payment of the outstanding balance must be paid immediately. disconnection •
FK
Firoz K's update27 Feb 2023, 15:07
Reviewer Update
So the matter is still not resolved and i get this............
Capital outstanding: R 9 599.71
Balance of subscription: R 11 112.61
Hardware balance: R 11 449.59
Total amount due: R 5 704.21
Outstanding Account Warning Letter Dear Vodacom Customer Purpose of the letter To inform you that the above mentioned Total amount due is outstanding and needs to be paid within the next 7 days. To avoid permanent • Payment of the outstanding balance must be paid immediately. disconnection •
Capital outstanding: R 9 599.71
Balance of subscription: R 11 112.61
Hardware balance: R 11 449.59
Total amount due: R 5 704.21
Outstanding Account Warning Letter Dear Vodacom Customer Purpose of the letter To inform you that the above mentioned Total amount due is outstanding and needs to be paid within the next 7 days. To avoid permanent • Payment of the outstanding balance must be paid immediately. disconnection •