NM
Ntaoleng M

1 reviews | Active since Oct 2020

07 Oct 2020, 12:02

*****

Vodacom has grated someone a contract with my name, surname and ID number. I contacted Vodacom customer care on the 3 October and I was advised to send a copy of my ID and 3 signature samples to their ***** department, till this day 7th October.... No one has contacted me to update me on the status of their investigation. I would also like to know how did someone get a contract without producing proof of address and certified copy if ID.

0
Replies (1)
Vodacom
Vodacom's reply07 Oct 2020, 14:10
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team