***** done on my account

I hate Vodacom with a passion. On the 1st of November 2017 I sent an email to ********** logging a call for *****. my number ********** 152 was due for upgrade, I knew that but choose not to upgrade. I entered into another contract Vodacom early this year and the total amount payable was (I) Old contract R48.48 (ii) New contract R272.41 = R320.89. End of the month I get an sms for an amount of R1 130.90 debited by Vodacom from my account. I called them 10 times asking for assistance as I have explained that I never did an upgrade and I need the extra money deducted. I spoke to 1. Zodwa 2. Nomsa Mthodi (who laughed at me) 3. Peter Matsepe and also sent him on ********** no feedback was received to date 4. Lamod Motloung 5. Nicole Abrams. All these consultants I speak to them for more than 20 minutes each. Today 09/11/2017 I called Vodacom only to be told that no ***** query was logged under my name. I want Vodacom to terminate all my contracts with them. Their service is very bad and customer treatment is bad. I am calling and crying then they laugh. I addressed the matter with Peter Matsepe who did nothing but keep me onhold and make empty promises. I was told someone did an upgrade on the 29th of September 2017 and took Samsung Galaxy Note 8...imagine. Who authorised this???