LS
Lehlohonolo S

1 reviews | Active since Sept 2019

06 Nov 2019, 18:55

***** done by Vodacom

I opened a contract in October. On Monday I got an SMS stating that I have cancelled this contract. I called the customer care team and they confirmed that my contract was cancelled the team checked for me why this was actioned and it has no indication to State the terms for the cancellation. I was confirmed that the cancellation was actioned by a sales person upon my request at the Vodacom store in Southgate mall. I was never at that mall on 2nd November 2019. Today I received another message stating that I have been approved for a contract. I am so angry due to such careless conduct done as this is a ********** action as I no longer trust Vodacom with my details and I will be taking the matter further.

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Replies (2)
Vodacom
Vodacom's reply07 Nov 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 Nov 2019, 09:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, Consumer Website Team

Best regards,