SV
Susara V
1 reviews | Active since Nov 2018
07 Nov 2018, 09:57
***** Done
1 Contract *****- Apple Iphone 7 32 G Black-Number ********** -Date: 19/10/2017-R678-00 pm. 1 Upgrade *****- Apple Iphone 8 64 G Silver- Number ********** -Date: 31/10/2017-R1053-00 pm. I did send emails no Feedback at all I don't know what to do anymore and I'm suspended now I want It please sorted out and need my money back and my name cleared at Vodacom and ITC. Your ***** Department is not Helpful when sending emails no feedback no Reference at all the Staff in Vodacom Saveways is very helpful but ***** department is USELESS.....
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Replies (2)
Vodacom's replyOfficial
07 Nov 2018, 11:37 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2018, 11:37
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Nov 2018, 12:33 Dear Susara
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2018, 12:33
Official
Dear Susara
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,