***** disputes

I am very disappointed with Vodacom services ,I am having a serious problem of canceling the contract wich was upgraded without my knowledge,I have been trying to cancel it it several times without help,some consultants said it is not possible to cancel it immediately I have to pay R2000 for immediate cancellation,I kept on trying to call other consultants instead of helping they were also trying to sell me products,eventually other guy told me it was canceled they even sent the reference number,to my surprise it was not canceled they sent me an airtime of upgraded contract,when trying to lodge a complain they still trying to sell me their products,I think the cancellation department are on the same mission of pushing their sales,and they are protecting each other.

Nomthandazo Msimango told that it is not possible to not upgrade the contract as my contract was ending,she told that my current will be taken and give to someone in order to keep my numbers I have to upgrade the contract,then I refused and insisted to be migrated to prepaid,she upgraded it anyway!!i also need the recordings of our conversation and want the contract to be canceled immediately!!

I am very unhappy and frustrated,I am calling them every day millions times,the lady who upgraded my contract without agreement is Nomthandazo Msimango,and the other guy who said he’s senior he will escalate the matter didn’t call back his name is Itumeleng Moima,I even have all the consultants names,many of them who couldn’t help,not s day pass without calling the cancellation consultants.

I am very disappointed with Vodacom,and I will be taking further action if necessary.

Pm Mogotshi