***** disputes

I am totally shocked that I have been treated as a ******** by Vodacom stating that I owe them over R2000 for a *****elent contract upgrade on my 3G stick to a phone contract on 25 May 2018. This ***** got access to my banking details as well. They are even threatening to blacklist me for the outstanding account now, after a spoke to a lady today at Vodacom's accounts department. Why should I pay for something I did not do? I did not sign for this **** contract where my ID was cloned and this ***** is going mad on my account and expense. i cannot cancel the contract, because Vodacom wants to hold me responsible for the cancellation fees. This is totally unacceptable. I have sent Vodacom the relevant documentation and affidavit from the police on 2 June 2018 and after a month there is still no feedback, even after emailing twice (4 July and today) the ***** dispute department at Vodacom. This should never have happened, if Vodacom's security was up to standard. There should be fingerprints or facial recognition to confirm that you are the appropriate person before you can upgrade a contract. An ID is not enough, since ******* clone ID's and create havoc in this day and age. Hopefully this review will get somebody from Vodacom to act and resolved this matter as soon as possible.