***** DISPUTE - VODACOM

We are awaiting feedback as relates to a ***** dispute currently being investigated by Vodacom's ***** Department.

Unfortunately, they no longer have a direct line. Only an e-mail address on which no response is forthcoming.

Despite our demand for information & progress on this matter, the investigator has only confirmed that sim-swap ***** took place, that Vodacom has a recording of the ********** sim -swap request, but to date have not supp**** us with a copy of the recording.

Furthermore, the recording has been requested through Vodacom's Internal PAIA procedure. The documents and request was submitted on 20 June 2017. To date no response has been received. Almost 4 months without reply.

A call centre consultant has confirmed that the documents and queries via e-mail have been received.

Especially in light of the various cases of sim-swap ***** in the news, it is apparent that Vodacom does not care to handle the situation or are purposefully delaying the process.

Complaining on HelloPeter seems to be the only successful way to get a response!