***** Dispute - Unknown number billed under my name

Item: Vodacom
Rating: 1
Author: Vanessa P

My Vodacom Contract has been cancelled months ago. Received a bill for December and January under my name for a number that does not belong to me . All requested documents submitted to ***** & Dispute in December 2017 already still no feedback received but receiving automated calls from Vodacom for payment every day!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

25 Jan 2018, 11:45

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply25 Jan 2018, 11:45

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vanessa P's updateReviewer Update

31 Jan 2018, 14:17

Still no response from Vodacom, yet numerous automated calls for payment every day! You want Payment for a number that does not belong to me!!???

Vanessa P's update31 Jan 2018, 14:17

Reviewer Update

Still no response from Vodacom, yet numerous automated calls for payment every day! You want Payment for a number that does not belong to me!!???

Vodacom's replyOfficial

28 Mar 2018, 12:12

Dear Vanessa,

As discussed your matter has been resolved.

Regards,

Cassandra

Vodacom's reply28 Mar 2018, 12:12

Official

Dear Vanessa,

As discussed your matter has been resolved.

Regards,

Cassandra