***** Dispute department slow

Good Day,

Someone has opened an account under my name **********ly, i have sent out all documents that are needed more than 10 times and still no one has contacted me about this instead i am being called to be told that i owe money. R986.16 is the amount i was told to be paying, it has been three months since this has been done and i'm still waiting for a response. This is poor service if you ask me because Vodacom is quick to want money but slow to solve money issues. I have been denied a contract with Vodacom before and someone else gets a contract worth R986, wow. Please help fix this issue before my credit score goes bad for something i didnt do.

account Number:I ********** Contact Number: ********** 677