***** Dispute

My tablet's contract was done and I decided to not upgrade immediately due to Covid and let it carry on a month to month until i decided what I want to do with the contract. On the 5th of Sept 2020 I realised the there is a new package on my contract. I phoned customer care and was informed an upgrade was done at a Vodacom Shop in Witbank on the 31 Aug 2020 and I live in Oudtshoorn, Western Cape! The consultant said I must go to the police station to get an affidavit that I did not do the upgrade and email it to *** with a copy of my ID and three signatures. I sent all the information to them on 05 Sept 2020 and again on 09 Sept 2020. On 23 Sept I phoned the customer care again as I have not received any feedback from Vodacom regarding my complaint. The consultant said I must call *** as this is the direct number for the ***** department. Ive tried to call them numerous time but no one is answering and they are not responding to my emails! Could someone please give me feedback on my complaint.