FL
Frederick L
1 reviews | Active since Nov 2021
02 Nov 2021, 09:51
***** Dispute
It was suggested to me to follow this in trying to solve a problem which has occurred regarding a ********** upgrade transaction which was apparently initiated from a call center and which has resulted in my bank account Ben debited with the cost of the transaction. I had never requested this upgrade and never agree to it. I enclose my letter to ***** dispute dated 11 Oct already to which I had absolutely no response and in Meantime I have to face increased debits for the second month already in due course.
Ref: EC-17UB-3PLV6F
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Vodacom's replyOfficial
02 Nov 2021, 10:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2021, 10:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team