***** dispute

I was de*****ed by someone who used my details for Vodacom contract December 2020. I logged a ***** case on the 15th of January 2021. I have been communicating with Vodacom customer care and ***** department. I was told the matter has been resolved on the 10th of March 2021, since I submitted evidence to prove that there was ***** committed. My ITC still reflects the missed payments. I need that to be cleared but am not getting help from Vodacom.