***** Dispute
Dear vodacom, ******* additional cell number added to my contract. Reported it immediately. Supp**** all the necessary documents. No response 9 days later. No contact number too. EC-1J3S-2WUVEV ref ********** please reply asap.
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Replies (2)
Vodacom's replyOfficial
25 Jan 2018, 11:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jan 2018, 11:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Jan 2018, 13:50Dear Customer
We apologise for the inconvenience caused.
We have escalated your complaint to the Forensics Team. Their office has confirmed that they have been in contact with you and resolved the issue.
Regards
Roderique Lategan
Best regards,
Vodacom's reply29 Jan 2018, 13:50
Official
Dear Customer
We apologise for the inconvenience caused.
We have escalated your complaint to the Forensics Team. Their office has confirmed that they have been in contact with you and resolved the issue.
Regards
Roderique Lategan
Best regards,