***** Dispute

On the 20th September I recieved a notification regarding an approved cellphone contract upgrade, minutes later another sms regarding a succesful sim swap. I immediately called the vodacom customer care center where I was Assisted by a Lady called Neo, who informed me that a cellphone upgrade was been done at Vodacm 4U store in woodlands.She then said after tcontacting the store to stop the upgrade that she was unsuccessful as the person had already taken the phone and left the store, and logged a dispute service request for me. She then said I must send an affidavit, a page with my signature repeated 3 times and my certified ID copy to ********** which i did on the 22/09/2017. I have been calling vodacom every week and re-sending the documents literally every week but no reply so far. Every time I call in no one seems to know what is happening its almost three months and I am being told one story after the other.