***** DISPUTE

<p>I have a dispute about an abnormal high Vodacom Cell phone account for the past 3 months which Vodacom does not seem to care about. I am a pensioner and cannot afford to pay a R30 000 account. Me and my wife’s cell phones was soft locked yesterday due to this high account, so in a case of emergency we will not be able to contact our children. An employee of Vodacom by the name of Fatima at customer care has confirmed that there is definitely ***** going on, on this account. We have reference numbers to this effect but nobody at Vodacom seems to care to fix the problem. During January we discovered when we wanted to take out a new contract at Woodhill in Pretoria, we were notified that a contract was already pending in Nelspruit. We have not been in Nelspruit for several years.</p> <p>We also discovered that my phone was hacked and that a charge for R750p/d was put through but Vodacom did not pick it up at first or notified us of this charge. My son which is in IT discovered it and cancelled the charge. The Vodacom Manager at Menlyn Customer care made sure the next day that the same was cancelled.</p> <p>Please assist us in the above matter urgently. </p>