***** Dispute

I reported a debit order that I did not know of with Vodacom, they told me that i did an upgrade of which i did not do. I was referred to a ***** department who promised to get back to me within 14 days, we are on day 18 now and I'm still waiting. I called in today but I've been ask to hold and they dropped the call. Case ref: EC-IEPP-2EN7B5. I'm requesting for a refund and for the contract to be canceled because I've completed the 36 months contract.