***** department Vodacom

I have recent made aware that someone stole my details and opened the contract ,using my name and banking details which is (*****) I called Vodacom and they explained to me process of disputing this, I did everything they required and sent the email with my affividit, bank statement and even copy of my ID with 3 signatures. and i was given reference number being EC-1EHF-2NPK0G.

And no one came back to me after. they said process will take 15 working days , to solve . yesterday i spent 4 hours calling them no one could give me answer I was sent from ***** department to forensic from forensic to VVM lawyers.

i was made to send another query yesterday, they say they cant find the first one i did that EC-1EJT-2WGPJM was reference number was given to me.

Now im getting sms that my account is with VVM lawyers, i tried reaching out to vodacom , no one communicated with me with process. knowing very well im a victim of *****, they never treated me fairly and even no one has called me or made any communication with me.