***** Department Vodacom

Reference number- EC-1EFN-2EZ8I8, I have been made aware that there is ***** done under my name, with two phones taken, now I need to pay for these phones which I know nothing about. I contacted vodacom’s ***** department and provided all documentation needed by this department for investigations, this was to take between 7 to 14 days it’s been more than a month and nothing has been done. I have been calling vodacom and following up with emails but I am not getting a response, investigators said they will come back to me they never did.

Can I get someone to call me and fix this please, I am also unable to cancel the contract which was supposed to end in August due to these investigations.