***** Department useless

I upgrade two of my device's, Vodacom sent me two new lines and the device's. After spoken to customer care they told me to sent it back to Kempton Park. I did sent it back with RAM, but the warehouse never check it back in. I did the affidavit, sent it through to the ***** department with all the me necessary documents. I received one phone call from them, to sent the RAM bill and never heard from them again. They don't respond to email or phone call. I just wish that my account can be back to normal with my airtime.