***** Department Slack

<p>Vodacom's *****/Forensics department (if it even exists) is failing to communicate with me at all.<br /><br /></p> <p>I have been a victim of ID ***** and a Vodacom contract (along with a Cell C contract, RCS account and American Swiss account) has been open in my name. The email address you are supposed to send the affidavit and copy of ID does not respond. You have no way to know what is going on. I eventually went into a Vodacom customer care shop and got all the documents scanned and got a case/investigation created. But yet again, no communication/update.<br /><br /></p> <p>In the meantime, my credit score is getting wrecked because it shows I owe them money, which of course I don't.<br />WHEN WILL they remove this *****ulant account and credt from my name?!?!?!?<br />The investigation has been open for longer than a month already.<br /><br />The Cell C ***** department was just as hard to get a hold of, but at least they sorted it all out in a few days. <br /><br /></p> <p>VODACOM, you are making me really sad. And please upgrade you security standards, this wouldn't have happened in the first place if you were more thorough with vetting contact applications.</p>