1 reviews | Active since Oct 2010
***** Department / no contact details or help
Hi Vodacom
Recently a large amount was deducted from my account from Vodacom. I am not a Vodacom customer and also I don't want a contract with you as their is no contact details when a ***** case is opened with you.
No one at your company is giving me advice of what to do and it is just said to wait for 7 to 14 business days which will mean a next installment is deducted and if i don't have money in my account i get a fee again.
Preciously the same happened and i asked you to mark my details as not able to open any accounts but that was not the case. A ***** case is an urgent matter and should be treated in hours not days as it involves devices and money.
Can we please get some people on it and get it sorted as i don't want any second deduction taken off my account.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have not had any feedback from the ***** department. It is 17 working days today.
Seems the matter is not important to Vodacom if they not getting back to someone who is not even a client of their network but deduct money?
I have not had any feedback from the ***** department. It is 17 working days today.
Seems the matter is not important to Vodacom if they not getting back to someone who is not even a client of their network but deduct money?