***** Department is Useless

In October 2014 someone upgraded four of my data contracts to talk 500 accounts, On April 2015 this is still not resolved. After every phone call no one can give an answer and a new case is being raised. How difficult could it be to see we did not do it and convert the stuff back?????? I am going to cancel all my Vodacom Debit orders today and hand it to my attorneys to sort out.