AD
Andrew D
1 reviews | Active since Nov 2019
06 Nov 2019, 12:30
***** department availability and support is non existent.
***** department availability and support is non existent.
Emails were sent to the ***, with out any reply being received. Calls to the ***** dept numbers (supp**** by Vodacom) *** and *** remain unanswered (after the initial automated response indicating a reference number is required). After 10 minutes of wasting airtime the call is cut off.
Vodacom allowed ********** upgrades to take place and currently it seems there is no place to be able to log or escalate this.
Helpful (0)
Replies (2)0
Replies (2)AD
Andrew D's updateReviewer Update
06 Nov 2019, 12:34After logging the review and resubmitting the emails a response was received from Vodacom. A reference number was obtained.
Still no answer on the ***** lines though
Still no answer on the ***** lines though
AD
Andrew D's update06 Nov 2019, 12:34
Reviewer Update
After logging the review and resubmitting the emails a response was received from Vodacom. A reference number was obtained.
Still no answer on the ***** lines though
Still no answer on the ***** lines though
Vodacom's replyOfficial
06 Nov 2019, 13:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2019, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team