***** department at Vodacom

Enough is enough! My 12 year daughter has R12 000 debt on her account, we signed up for Flexi 200 contact, apparently her contract was changed to an open contract without our permission, her phone and my husbands phone are suspended, I have tried calling ***** department after I emailed an affidavit they requested, ID copy and 3 x my signature, all this was emailed and I received a REF number, I called again this morning and the ***** department just cuts off, I then called Vodacom and they transferred me, same thing the phone cuts off, this is so very frustrating and very annoying