***** DEPART - POO SERVICE, NO RESPONSE
My mom experienced ***** on her phone. Her bank needed a letter from Vodacom stating such happened for them to re-imburse her. We logged a call on the 3rd June, send all documents (affidavit, ID, ***** form). Till-to-date, Vodacom has not assisted us. I followed up with them, they are not responding. WE NEED ASSISTANCE!!!!
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Vodacom's replyOfficial
26 Jun 2020, 10:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jun 2020, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team