***** DATA PURCHASES ON A CONTRACT ,MASSIVE BILLING ACCOUNTS

I have never been so disturbed and disgusted by a network institution before ,Vodacom has cost me a lot and even now my issue is not resolved or attended to. I regret the day I initiated with this company ,their competitors are better than this institution.

I have two contracts with Vodacom for the past 3 years ,recently last year Nov 2019 i receive a donting bill 4 x my normal bill they said one of my numbers have been subscribed to an recurring data .on the 12/12/2019 i went to Vodacom westgate outlet in the westrand area they made me phone for an hour i reported the incident and told them to STOP the subscription and the guy i spoke to over the phone confirmed it was stopped.Immediately disconnected the line from the cell phone devise. I paid the R2000+- DEC 2019 bill came with the same bill ,JAN 2020 SAME BILL R2300+-.i REFUSED TO PAY THIS BILL i paid the normal amount they usually bill the one i signed for, i went to the another westgate vodacom outlet phoned for an hour again spoke the agent and the tried to explain but i told them i stopped it they told me otherwise.prior to that i sent 3 e-mails to *** no one rep**** to my complain.Recently now 19 FEB 2020 their collection department call that my account is in arrears i need to rectify but i told them that the ***** happening in my account can they investigate Charles he cant help i need to speak to the customer services he will transfer me which he did but it was disconnected i called back still they couldn't help me .THE BILLING IS R3023.02 THEY QUOTED I OWE THEM. this is messed my finances up as my debit orders bounce due to this my savings accounts i had to dissolved to accommodate and rectify my banking account .This is inhuman i hate this company .FIX my accounts VODACOM. and my contracts are PREPAID,they are capped they don't have a right to add data without my concern.