*****, Customer Service
I have been trying to get my account cleared for at least 5 years now. First Vodacom takes out an account with out my knowledge, which took me ages to resolve. Only this year (2022) do I finally resolve the ********** account they opened in my name without my knowledge. The legal department functions with impunity, refusing to assist me. I have been thrown from one post to the next.
I am sick to my stomach with the service I have received and the condescending and dismissive attitude from the legal department.
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Replies (2)
Vodacom's replyOfficial
21 Sept 2022, 07:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2022, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Sept 2022, 09:58Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, you will have to consult MBD for further assistance. They can be contacted on ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, you will have to consult MBD for further assistance. They can be contacted on ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2022, 09:58
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, you will have to consult MBD for further assistance. They can be contacted on ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, you will have to consult MBD for further assistance. They can be contacted on ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,