MM
Mpho M

1 reviews | Active since Feb 2015

20 Feb 2015, 09:27

*****: Contracts opened without my concern

On the 20th of February 2015, I received a call from Vodacom Subscriber Collections claiming that I have two contracts with Vodacom which are in areas. I told them that I do not have an account with Vodam and that I am an MTN customer. I requested origination documents and they could not provide these to me but rather asked me to go to a police station and get and affidavit. This is a case of ***** and it is affecting my credit rating. I need this matter to be urgently resolved or I will open a legal case against Vodacom for *****. I have not opened an account with Vodacom and as such I do not understand why I should be inconvenienced for their incompetence.

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Replies (1)
Vodacom
Vodacom's reply20 Feb 2015, 09:51
Official
Hello mtmo***eng,

We do thank you for the posting

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team

Best regards,