*****- CONTRACT UPGRADED

Mr Shameel Joosub CEO Vodacom Group Dear Shameel I am writing to you as a long-standing Vo dacom customer and a recent victim of “confirmed” ***** on my Vodacom account. I hope (but doubt very much) that this letter will be brought to the attention of your Customer Care department and resolved asap. I have had data contracts with Vodacom for over years. When Vodacom phone me to upgrade I advised them I do not want to and will continue on month to month basis. In October 2019 someone managed to upgrade my contract and get a handset with no consent from me, I am based in Johannesburg and the upgrade was done at a branch in Cape Town. My account is now in arrears as I will not pay for this mishap on Vodacom's side - this is blatant ***** and I am not sure how this happens within an organization - I would love to see who signed this contract? I was in Johannesburg at my place of work at the time and can prove so - I would like to know what happens now. I have email the ***** department over 2 weeks ago with no response - no surprise! And when trying to phone them, the contact centre is not available! Pls be warned all - ***** is easily taking place at Vodacom! No effort at all to just take out a contract on another persons name!