***** CONTRACT UPGRADE!!!

<p>To Whom It May Concern<br /> <br /> On the 03 August 2016, I checked my account and there was R350 airtime and 10GB for data and I have called customer service and spoke to Thabiso to ask how come I got so much airtime and data on my phone and he told me that I have done an upgrade which I never did. Thabiso advise me to do affidavits and go to the nearest Vodacom shop so that they can cancel the upgrade. The reference number :1-BT49S</p> <p>On the 07 August 2016 I went to the police station to do affidavits and went to Westgate shopping centre Vodacom shop to submit the affidavits and copy of my ID and I was told that it was email to Vodacom and matter will take at least 7 days.</p> <p>On the 11 August 2016 not yet heard anything from Vodacom I called and spoke to Sipho to get an update regarding the query that was logged on the 3 and 7 August 2016 and I also advise him to block the number that I have contract with Vodacom and he gave me the reference number: ********** 51.</p> <p>The 13 August 2016 I called Vodacom again spoke to Tumelo and he advise me to send again the affidavits with the copy of my ID to Sindiswa Jentile so that she process with the ***** case, so I did email Sindiswa the very same day and up to now I haven’t received any call/update from Vodacom. To my surprise I have received the statement on the 16 August 2016, to my surprise I don’t have even have the new handset as mention on the invoice see below:</p> <p>Subscription Charges<br />Airtime Subs - uChoose Flexi 350<br />August<br />306.14<br />Discount Free My Gig 10 - 1 Month<br />August R-525.44<br />Handset Installment<br />August R26.32<br /> <br />Handset Installment<br />August R622.81<br /> <br />Promotional My Gig 10 - 1 Month Hybrid<br />August R525.44<br /> <br />Discount Free My Gig 10 - 1 Month<br />August R 0.00<br /><br />Promotional My Gig 10 - 1 Month Hybrid<br />August R0.00</p> <p>Total Amount (VAT Excl) R955.27<br />Total VAT R 133.74<br />Total Amount (VAT Incl) R1,089.01<br /> <br />I called again on the 16 August 2016 spoke to Thuli and she advise that I must resend the email again to ********** <p>Today it’s the 19 August 2016, I haven’t heard anything from. I called Vodacom spoke to Nonhlanhla and she gave me the</p> <p>***** department number ********** 605 and there is no answer it just rings.</p> <p> </p> <p>I would appreciate assistance please on this account number:</p> <p>Account number<br />I ********** -8<br />Cellular number<br /> ********** 6258<br /> </p> <p>Or email me ********** /> </p> <p>Kind Regards</p> <p>Irene Mthethwa<br /><br /> <br /> <br /> <br /> </p> <p> </p>