UM
Unarine M

1 reviews | Active since Oct 2014

06 Dec 2018, 09:46

***** contract i did not apply for.

I really am so disappointed and upset this morning . I called Vodacom to inform them that my contract is almost expiring 1 in January and 1 in March and I wanted to cancel the one for January so it will not continue only to find out that I have a third contract of an I Phone contract that I never app**** for. I’m told it was a Vodacom online application on a number ********** but I did not apply for it and no one confirmed it with me either and I haven’t even receive a single email on this new contract. And the contract is for an amount of R1799.04 which is a kind of contract I will never ever go for. The consultants have been calling me time and again asking me if I need an upgrade and I keep saying NO and suddenly I have a new contract I’m so unaware of. I need this contract resolved and cancelled before I’m debited and whatever has been debited must be refunded. The consultant I called this morning on 082 135 seems not to have much info for me either and that’s so disappointing because the people who are supposed to give you answers have no answers.

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Replies (2)
Vodacom
Vodacom's reply06 Dec 2018, 11:06
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team  
Vodacom
Vodacom's reply10 Dec 2018, 10:27
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.  Regards  Consumer Website Team