***** continuing

So here we are 12 days after reporting and sending required documents after ********** activity on my Vodacom account. After numerous calls and emails an hellopeter, they established that ***** has been committed on my account and promised me a refund. 14 days after initial contact, they credited my Vodacom account but no refund. When I asked for a refund again, like I did initially, they agreed to it but it would take up to 7 days because I am banking with another bank, although it normally takes 48 hours between banks. They couldnt answer me why. I still got no answer how Vodacom will compensate me for all the inconvenience, not having access to MY OWN money for 14 days now. Please will someone answer me.