1 reviews | Active since May 2011
***** Confirm But Debit Order Still Processed
<p>I became suspicious after a debit order went through my account for a large amount. I then contacted Vodacom. Documents were requested from me for an investigation to be done. On the 26th June when I contacted Vodacom I was told the investigation has been finalised and a case of identity ***** has been confirmed. I was told I'd be refunded monies that were deducted on the 31 May. To my shock, today another debit order has gone through, for double the amount of the 1st debit order. This after Vodacom assured me the sim cards that these ********** have would be blocked. I want my refund, and I want Vodacom to make sure that this matter is finalised once and for all.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
The only feedback I have received is an email that confirms ***** was indeed confirmed, and that my refund will be processed.
When will I receive the copies of the ********** documents which were used to open up the contracts? I need these to register my ID number on the SAFPS website. For all I know these ********** could try using my details again somewhere else.
When will I get these documents? And when will I receive confirmation that this mstter has now been finalised by Vodacom?
The only feedback I have received is an email that confirms ***** was indeed confirmed, and that my refund will be processed.
When will I receive the copies of the ********** documents which were used to open up the contracts? I need these to register my ID number on the SAFPS website. For all I know these ********** could try using my details again somewhere else.
When will I get these documents? And when will I receive confirmation that this mstter has now been finalised by Vodacom?