DK
Denis K

1 reviews | Active since Mar 2009

12 Jul 2017, 21:02

***** Committed yet nothing done

<p>***** has been committed with my ID and banking details at a branch in Sandton. i asked the manager for the ID and numberr of the person who wanted to open a new line. she said she is not allowed to. i reported this to vodacom customer care, i want the details of this person as they are committing ***** on my account. yet here we are. nearly a month later... and nothing has been done. how is it that i have requested ***** and risk to investigate and provide me with these details, yet i get nothing. al they have done is put a "***** alert" on my accoount to say i must be present to open a new contract. what *** is that??? i want this persons details... which the store manager refuses to give to me!!!! Nonhlanhla Nakeng is of no help to me either.</p>

0
Replies (2)
Vodacom
Vodacom's reply13 Jul 2017, 07:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Jul 2017, 12:17
Official

Dear Denis,

Feedback sent via email.

Regards,

CB

Best regards,