***** committed on our account and no feedback!

In June 2014, we found that ***** had been committed on our account to the value of approximately R10,000.00.<br> We duly compiled all documentation that Vodacom had requested us to do, and submitted to their ***** department.<br> Almost a year later, we have still not been refunded.<br> We have inititiated all correspondence from our side. Vodacom has to date, not contacted us at all. Each and every time we phoned their ***** department, the \buck"was passed from one person to the other"